Returns and exchanges are allowed if the items received are defective or damaged. Only defective or damaged items that are unworn unaltered, unwashed and in its original packaging with label still attached can be returned/exchanged. Please take note that return/exchange will be made at your own cost. You can return your items within 7 days of receiving. Exchange and refund will be made once it's approved by Cakenis. You are unable to change/cancel your order once your order is confirmed.
However, customers are advised to notify us at firstname.lastname@example.org by quoting the order number and the product details.
Sale items and purchases made with discount coupons are strictly non-returnable. Intimatewear and undergarments are strictly non-returnable/non-exchangeable too.