Returns and exchanges are allowed if the product(s) you received is defective or damaged. Damaged product(s) must be returned within seven (7) working days upon product received. The defective or damaged product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging (if available). This policy is only applicable on full-priced item(s) purchased on our site. If the item requested is not available in stock, you may either cancel the request or exchange with another item of the same value.
All intimatewear, shapewear, swimwear, undergarments and cosmetics are strictly non-returnable,non-exchangeable and non-refundable once your order is confirmed.
Please note that shipping for return/exchange of product will be at customer’s own expense and we will not be liable for any loss or damage during delivery. Product exchange (if any) will only be made once a customer request is approved by Cakenis. Customers are unable to change/cancel their request once it is confirmed.
Customers are advised to contact us at firstname.lastname@example.org with their order number and product details before returning the product.
Any products returned must abide by the terms mentioned above. We reserve the right not to allow any return/exchange of products should the conditions above are not met.