1. How do I return a product?

If you received a damaged product, you may request for an exchange within seven (7) days of receiving your parcel. Drop us an email at info@shopcakenis.com with your order number and product details within 2 days from the date of receipt and we’ll get back to you as soon as possible! 


2. Can I get a refund instead?

All purchases are non-refundable. If you received a damaged product, you may request for an exchange of the same item. If your exchanged item is no longer in stock, you are allowed to exchange for another item of the same value. We will not refund the price difference should you choose a lower priced item. Any exchanges can only be made once per receipt. 


3. Can I return something that I bought on sale? 

Unfortunately, no. All sale items and purchases made with discount coupons are strictly non-exchangeable and non-returnable.


4. What item cannot be exchanged? 

All intimatewear, shapewear, swimwear, undergarments and cosmetics are strictly non-returnable and non-exchangeable once your order is confirmed. Other apparel items can be exchanged if it is due to faulty/damaged/defective items however subject to availability. No exchanges will be allowed for size. Due to unpredictable stock movement and to avoid further disappointment, we highly encourage you to choose your size correctly and refer to our size guide when placing an order. 


5. Can I collect or return the product at your HQ?

Unfortunately we do not allow returns or exchanges directly from our HQ. Please email info@shopcakenis.com with your product details instead and we will assist you on how to return/exchange your product(s).


6. How long will my return/exchange be processed?

All return/exchange requests will be processed within seven(7) working days upon parcel receipt.


7. Will my reward points be refunded as well?

We regret to inform you that all reward points used will not be refunded as it has been utilized for your prior purchase. Rewards points earned for returned items will be credited from your account too.


8. I received an incorrect replacement item, what should I do?

We’re so sorry! Kindly notify us at info@shopcakenis.com for further assistance.


9. How do I get a replacement for my Cakenis box that is damaged?

Unfortunately we do not provide replacement of our packaging. Our Cakenis corrugated box is the medium we use as our packaging to ensure that the item purchased is in good condition.


10. How do I offset my store credit?

Proceed to check out as usual, then click proceed to payment. Under "redemption", select store credit and key in the amount you wish to redeem and then click "redeem".


FAQ on Cakenis Curves

1. Which curves are suitable for daily use?

All of our curves are suitable for daily use and can be worn underneath your clothing except for Waist Trainer.


2. Which curves are suitable for confinement?

We would recommend Cakenis Curves (Javanese) Wrap for confinement.


3. Will Cakenis Curves help me lose weight?

Why not? The snug fit of Cakenis Curves helps you to stay more focused in controlling your appetite while supporting your slenderised journey.


4. How to measure?

Grab your measuring tape and do not take your measurement on top of your clothing. We highly encourage our customers to refer to the product description as well as the size guide of the product itself for reference before purchasing. Exchanges of size for all Cakenis Curves products are not allowed once payment is confirmed.


5. Will the curves roll down?

Our curves have small bones to keep it from rolling down except for the Javanese Wrap and undergarment which is Love Handle Brief.


6. Is it suitable to wear during sleep?

Yes, you can wear curves during sleep especially Waist Trainer, Girdle and Corset.


7. Will it flatten my tummy?

All of our curves cover the tummy area, especially our Waist Trainer, Girdle and Corset. It will help to tuck in flabs and achieve the flat tummy look.


8. What is the length of the Javanese wrap?

It’s 1,000cm (Length) x 20.5cm (Width)


9. Which curves are suitable for weddings or events?

Corsets and Girdles are the most suitable to wear for weddings and events