At Cakenis, we strive to ensure a seamless shopping experience. Our return and exchange policy is designed to provide flexibility while maintaining product quality standards. Please read the details below carefully:
We allow exchanges with no questions asked, provided the following conditions are met:
The non-returnable tag remains attached and is in its original condition. The product is:
Important: All exchange requests must be made within two (2) days of receiving the product via email at info@shopcakenis.com with your Order ID and product details. The product must reach us within seven (7) days of receiving your order.
For general exchanges, we will issue a store credit for the returned item.
Customers are responsible for the return shipping costs for exchanges, except for defective or damaged items.
Exceptions: Exchanges, returns, or refunds are NOT ALLOWED for purchases made during Cakenis Events. Customers are advised to check the condition of their purchase before finalizing the transaction at the counter.
For general exchanges: Customers are responsible for the return shipping cost. We will issue store credit for exchanges.
For defective or damaged items: Cakenis will cover the return shipping cost and provide a return AWB.
If your requested exchange item is out of stock, you may choose to:
Exchange for another item of equal value, OR receive store credit for the amount paid.
All requests for exchanges must be approved by Cakenis before returning the item. Once an exchange request is confirmed, no changes or cancellations are allowed.
Cakenis reserves the right to reject any exchange or return if the conditions outlined above are not met.
If you receive a defective or damaged product, we will:
Cover the return shipping cost by providing a return AWB (Air Waybill).
Process an exchange or refund once the item is returned and inspected.
Important: Please notify us within two (2) days of receiving the product if the item is damaged or defective. Contact us at info@shopcakenis.com with your Order ID, product details, and clear photos of the defect or damage. The product must reach us within seven (7) days of receiving your order.
For hygiene reasons, the following items are strictly non-returnable, non-exchangeable, and non-refundable once your order is confirmed:
Customers are responsible for ensuring that the product is safely packaged for return shipping.
Cakenis is not liable for any loss or damage during return shipping unless a return AWB is provided by us for defective or damaged items.
All exchanges and returns will be processed within 14 working days of receiving the returned item. We will notify you via email once your exchange or return has been processed.
Contact our team at info@shopcakenis.com with the following details:
We’ll guide you through the process and provide a return AWB if applicable.
